Last updated: September 2026

At Hug Knits, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we collect when you visit HugKnits.com or place an order, why we need it, and how it may be used.

1. Information we collect

When you place an order, contact us or use our website, we may collect information including:

Your name
Email address
Telephone number, if provided
Billing and delivery address
Order and delivery information
Your chosen product options and personalisation
Any personal message you ask us to include with a Hug Knit
Communications you send to us
Technical information such as cookies and website usage data

2. How we use your information

We use your personal information where necessary to:

Process and fulfil your order
Personalise your Hug Knit as requested
Take and confirm payment
Deliver your order
Contact you about your purchase
Provide customer support
Deal with returns, refunds or problems with an order
Maintain appropriate business and accounting records
Protect our website and prevent fraudulent transactions
Meet our legal obligations

3. Personal messages

Hug Knits allows customers to include a personal message with certain products.

Please do not include sensitive or confidential information in a personal message unless it is necessary. We use the message only as required to prepare and fulfil your order and provide the requested personalisation.

4. Payments

Online payments are processed securely by third-party payment providers such as Stripe.

Hug Knits does not receive or store your complete credit or debit card details. Payment providers process this information according to their own privacy and security policies.

5. Delivery providers

Where necessary, we may provide your name, delivery address and other required delivery information to postal or courier companies so that they can deliver your order.

6. Sharing your information

We do not sell your personal information.

We only share personal information with service providers where necessary to operate our business, process payments, host our website, fulfil orders, deliver purchases, prevent fraud or comply with legal requirements.

7. Cookies

HugKnits.com may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and provide functionality such as shopping and checkout.

Where required, visitors will be given appropriate choices regarding non-essential cookies.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and tax requirements.

9. Your privacy rights

Depending on applicable data-protection law, you may have rights relating to your personal information, including the right to request access, correction or deletion of your information, restrict or object to certain processing, and request portability of certain information.

Where processing is based on consent, you may also withdraw that consent.

You may contact us to exercise your rights.

10. Security

We take reasonable measures to protect personal information against loss, misuse, unauthorised access or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Changes to this Privacy Policy

We may update this Privacy Policy when our website, services or legal requirements change. The latest version will be published on this page.

12. Contact

For questions about this Privacy Policy or your personal information, please contact:

Hug Knits
Email: info@hugknits.com
Website: HugKnits.com